Delivery Policy

Susan Melbourne works with local couriers, DHL, New Zealand Post and PostNZ, so that the products can be delivered directly to your home or to the postman.

Your payment will be charged at the time of ordering and all payments must be reviewed and authorised before delivery. To prevent credit card fraud, orders with incorrect billing information or orders requiring further review may be delayed and/or cancelled.

Delivery

We will begin processing your order immediately, so we are unable to make any changes to your order (including address changes) after it has been placed. We will only deliver to the address you provide at checkout. You will only pay for the products delivered plus applicable delivery and tax charges.

Once your order has been shipped, you will receive a shipping confirmation email.

We only deliver on working days, not on Saturdays or public holidays.

On average, we take 1-3 working days to process your order, but some products may take longer, especially during holidays or if your order contains popular products with availability issues. Orders are shipped once stock is confirmed.

If the order contains multiple products, the products may be shipped separately and received on different days due to differences in the location of our production partner.

Deliveries

Once you have placed your order and your payment has been confirmed, you can expect your order to be shipped within 1-3 business days. On average, it takes 5-15 business days for the order to arrive.

*Obs: The times mentioned above are only estimates of business days. While we do our best to ensure that your order is delivered on time, Susan Melbourne is not responsible for circumstances beyond our control, such as necessary postal or customs procedures, holidays, extreme weather conditions, labor disputes, demonstrations, etc. and such disruptions may cause longer delays than the original delivery estimate.

The estimated delivery time has passed, where is my order?

Your order will be delivered within the estimated delivery time in 99% of the cases. Unfortunately, an order can sometimes be delayed during the delivery process. You can track the status of your order using the tracking number sent by email.

Have you not received anything 3 days after the estimated delivery time? Please contact us at susan-melbourne@outlook.com.

I am not satisfied with my order, what should I do?

Are you not satisfied with your order? We regret this and would like to know what we can do to make this right. Send an email to susan-melbourne@outlook.com.

Company Name: Dark Stranger LTD
Company Number: NI674158
Company Adress: 32 ASCOT PARK BELFAST COUNTY ANTRIM UNITED KINGDOM BT5 6LW 47910